Read top to bottom and the dates read true: HazAdapt has grown continuously since 2022. Pentagon Federal Credit Union and JPMorgan Chase each took root inside that same stretch of ground, then came and went.
FILE_001Jan 2020 – Feb 2021 · Remote
True Link Financial
UX Designer
The earliest, most deliberate chapter: redesigning beneficiary management for guardians and fiduciaries handling pooled trusts, and shipping Draft Disbursements end to end.
Owned the redesign of the beneficiary management flow to improve clarity for guardians and fiduciaries.
Led research — surveys, contextual interviews, usability tests — to quantify pain points and inform design hypotheses.
Designed and shipped Draft Disbursements, automating manual steps and reducing backend processing time for account admins.
Created onboarding materials and ran walkthroughs for customer success teams to support rollout and adoption.
Tools
Sketch · Figma · Adobe XD · Google Forms · Jira
Selected project
Draft Disbursements reduced manual processing and errors across multi-step financial disbursements for pooled accounts — and improved the audit trail for compliance teams.
FILE_0022022 — Present · Remote
HazAdapt
Lead UX Designer
The largest and longest-running chapter: end-to-end product design for ResiliencePoint, a community resilience dashboard, plus the design systems, accessibility research, and mentoring that scaled UX practice across HazAdapt. PenFed and Chase both grew out of this same stretch of time.
Led end-to-end product design for ResiliencePoint, used by emergency managers, municipal leaders, and community organizers to monitor hazard risk and response readiness.
Defined product vision and prioritized the roadmap through stakeholder interviews, community workshops, and analytics — a 40% increase in active community users during high-risk events.
Ran A/B experiments on hazard-guide calls-to-action; the resulting content structure improved completion rates by 22%.
Systems & Accessibility
Architected a modular design system — component library, tokens, documentation — in Figma to accelerate delivery and ensure accessibility compliance.
Led research into trauma-informed design: symbol language, color, and layout vetted to be culturally appropriate and non-triggering.
Produced high-fidelity, clickable flows for multi-device validation; partnered with engineers on responsive behavior and performance.
Leadership
Coached and mentored two junior UX designers, establishing regular design critiques and shared resources to scale UX practice.
FILE_003Jan – Oct 2023 · Remote · overlaps HazAdapt
Pentagon Federal Credit Union
Creative Technologist
Where design and engineering had to be the same job: supporting a platform migration from legacy .NET to Salesforce Lightning, one foot in Figma and one in the component code.
Design
Designed mobile-first component libraries and prototypes in Figma, mapping feature parity for a seamless customer experience.
Led design QA sessions and documented accessibility checks across critical flows.
Facilitated cross-discipline workshops to clarify API surface needs and keep error, empty, and success states consistent.
Engineering
Worked with React Native developers to keep visual and interaction parity across channels.
Collaborated on performance trade-offs to reduce page load times for critical flows.
Led a team of front-end developers on adherence to design and accessibility standards for the online banking platform.
FILE_004Jan – May 2024 · Columbus, OH · overlaps HazAdapt
JPMorgan Chase
UX Designer — five months, Legal & Regulatory Operations
A short, focused embed redesigning internal case-management workflows and document notifications — not a public case study, but a sharp one.
Ran discovery sessions with legal SMEs to map current-state workflows and identify failure points.
Built user flows, wireframes, and clickable prototypes for the internal Central Death Notification tool, clarifying edge-case handling and multi-team coordination.
Ran moderated usability tests with internal users; the resulting design changes cut task time by 18%.
Presented accessibility recommendations and held new UI components to WCAG conformance.
HTML & CSS, basic JavaScript, React, React Native003, Storybook, Salesforce Lightning003 — close enough to the implementation to hand off specs and validate them in sprint demos.
Accessibility
WCAG conformance reviews002·003·004, color contrast, keyboard navigation, screen reader testing.
Analytics & Tools
Mixpanel002, Google Analytics, Jira, Confluence — moderated and remote unmoderated testing, surveys, contextual inquiry.
004 — Credentials
Education
Web Design & Development
Southern New Hampshire University · 2018
Certificate of Java Development
We Can Code IT · 2022
005 — Also true
Elsewhere
Mentor and reviewer for junior designers. Regular at local UX meetups and remote workshops. Occasional guest speaker at tech meetups.
